FAQ

Do you do all of the work yourself?
Yes! I have total quality control and your heirlooms are safe in my possession. I do not do the gold casting and some detail work like laser welding.

Can I watch you set my stone?
Yes. Knowing the sentimental value of your heirlooms I welcome you to watch me as I work.

How long will it take?
Generally two to three weeks. Sometimes quicker.

What’s the warranty?
I guarantee my craftsmanship to last your lifetime. If it bends or breaks I will fix it or make a new one without charge. Sometimes stones break; however I am very reasonable about the replacement but lost and broken stones are out of my control. I recommend you bring in your jewelry once a year and I will polish and check the settings without charge.

What are my payment options?
You’re the boss. It’s your preference. I accept credit cards; checks; cash and sometimes you can trade in old jewelry.

Do you do appraisals?
No, I am not a certified appraiser; however, I do offer the service of getting it done for you.

Can I trade in my old jewelry?
Yes. I will weigh your gold and give you that value towards the new project.

Can you ship this?
Yes, I use FedEx.

Can I finance this or put it on lay away?
Yes I will do my best to work within your budget. You may take as much time as necessary to pay it off and I do not charge interest. Large diamonds that are not mine must be paid for within 30 days. I prefer a 50% deposit and paid in full when you receive the finished product.

Recycling:
Our business is committed to recycling all precious materials. Old jewelry can be traded in not only to offset the costs of the new but when requested parts can be re-used to lower our environmental impact. As a small business we make a small environmental footprint. We use no hazardous materials and create very little waste. We are honored to support Floresta . “A Christian non-profit organization that reverses deforestation and poverty in the world by transforming the lives of the rural poor.”